When you engage in a conversation focused on your needs, it’s likely to turn south quickly.
On the other hand, when you genuinely want to understand what it is that the other person needs, and why they are feeling that way, you will dramatically improve the depth of connection.
I imagine that many people spend so much time in the quagmire of poor, or even violent communication, that they forget, or are never able to, resolve the issue that created the conversation in the first place.