Customer Service Is Dead?

Of course not, but, I just killed it, as far as this blog is concerned.

That’s one of the things you can do when you run a blog – change direction.

Changing direction is not advised often, and, I have done it a few times in the last seven years or so.

But here’s the thing: blogging daily about customer service was never the right choice for this blog.

Stay tuned for more information.