In fact it’s alive and well, and, I might argue that it’s easier than ever…

Customer Service will be here in ten years, but it won’t be the same. In…

There are definitely times you will have to say ‘no’ to your Clients. Just make…

There’s a lot you can put in the small print. What your Client can’t have,…

I try to reinvent myself every morning. Isn’t is possible that when you wake up…

… if I don’t jump as high as possible on every rep. … if I…

When you’re all alone; When there seems to be no way out of this; When…

Make 2 lists, side by side: Don’t be annoying … Always be considerate. No rude…

The less you speak them, the more effective they are. The trick is to pause…

I often find that, rather than to meddle in between two people’s tension, the result…