I get into trouble sometimes for breaking procedures. 

It causes headaches. It burns up time. It doesn’t even always get the job done in the best possible way. 

However, the day I let a customer down because of a procedure will never, ever come.

Not while I am in this business. 

I’d rather take my licks, risk my job, and learn for next time before I stand still and watch some paperwork let someone down.

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