Thinking you know the answer, and knowing the answer, are two different things. It is…
Month: August 2017
It is possible that there is no such thing as oversleeping for a meeting. In…
In the spirit of Lao Tzu and the law of reversed effort, which fascinates me,…
It’s funny; at work (mine, not yours) we have this downtime every evening during which…
I get into trouble sometimes for breaking procedures. It causes headaches. It burns up time.…
The true source of most anger and frustration in Customer Service is you, not your…
I have one Customer who is relatively young, but, in terms of business acumen, he…
There’s a saying in the foodservice industry that ‘you are only as good as your…
On the train, I take notes with pen and paper while reading physical books. This…
