Thinking you know the answer, and knowing the answer, are two different things. It is…

It is possible that there is no such thing as oversleeping for a meeting. In…

In the spirit of Lao Tzu and the law of reversed effort, which fascinates me,…

It’s funny; at work (mine, not yours) we have this downtime every evening during which…

I get into trouble sometimes for breaking procedures.  It causes headaches. It burns up time.…

The true source of most anger and frustration in Customer Service is you, not your…

I have one Customer who is relatively young, but, in terms of business acumen, he…