Monthly Archives: July 2017

Your most loyal clients will withstand what one detractor says about you. But there’s a tipping point between loyalty and the number of detractors. How many times does is take for the same story start to sink in and change the way your customers feel about you? One? Three? Five? Oh – this effect worksContinue reading “Reputation”

Some people ask me ‘how I stay so fit’ or ‘how I have so much energy’? The thing is,  I’ve only just skimmed the surface of what’s possible when you tap into your inner power. If I have taken my body and mind to any sort of strong place, then it’s just the beginning.  BecauseContinue reading “Inner Power”

That’s why you have to tell them about the hard times. About the person who’s no longer around. About the person you used to be. About the reason you started doing this. People don’t buy things from brands. People by from other people they connect with.

I heard someone say today that if you just have passion, determination, and drive, that you will be wildly successful in [insert whatever it is that you want to be wildly successful in]. I have to agree. That’s all you need. That’s a lot. That’s more than enough. That’s free.

Sometimes the best help is no help at all. Sometimes the best help is a good question.   Sometimes the best help is a clear, definitive, ‘no’.  Sometimes the best help is to just listen.  Sometimes the best help is action taken without asking first. 

We’re often trying to add more: What new products can we sell? What new services can we offer?  What new customers can we onboard?  All well and good; I am in sales. No objeections.  But, adding is not sustainable by itself.  When was the last time your company had a meeting about what it canContinue reading “Removal Day”

Probably, the single most important thing you will ever do as a salesperson will be what you said you were going to do. The more you do that, the more trust you build. From there, everything is possible. Simple & powerful, but, not easy.

Only a very small percentage of the emails in your inboxes demand your attention right now, or in a very short time, such as less than one hour. All of your inboxes, both ‘work’ and ‘personal’.  “How could that be possible?  You must have some kind of job that’s different than mine.” I do customerContinue reading “Invented Pressure”

(Not your job, but your work, now, tomorrow, and in the future)**If you’re having trouble answering this, you’re going to have trouble moving up, because you’ve abdicated your dream to whomever walks in the door next. I want to call out what is, and what is not. I want to challenge people to see theContinue reading ““What Do You Want To Do?””

… can and will be sprung on you at any moment. Your boss, your co-worker, and your spouse will all do it. Don’t fall into it. The trap keeps you from doing your most important thing for today. Once you’re in, it’s not easy to get free. Simply being aware of the trap is theContinue reading “The Trap …”