Your most loyal clients will withstand what one detractor says about you. But there’s a tipping point between loyalty and the number of detractors. How many times does is take for the same story start to sink in and change the way your customers feel about you? One? Three? Five? Oh – this effect worksContinue reading “Reputation”

“Wildly Successful”

I heard someone say today that if you just have passion, determination, and drive, that you will be wildly successful in [insert whatever it is that you want to be wildly successful in]. I have to agree. That’s all you need. That’s a lot. That’s more than enough. That’s free.


Sometimes the best help is no help at all. Sometimes the best help is a good question.   Sometimes the best help is a clear, definitive, ‘no’.  Sometimes the best help is to just listen.  Sometimes the best help is action taken without asking first. 

Building Trust

Probably, the single most important thing you will ever do as a salesperson will be what you said you were going to do. The more you do that, the more trust you build. From there, everything is possible. Simple & powerful, but, not easy.