Misplaced Frustration

In customer service, a common pitfall is to take the frustration built up from one situation, and mistakenly transfer to the next.

The reality is that each situation is unique, and, no matter how ‘annoying’ or ‘trivial’ the current one may seem, it never is either.

It’s quite possible that you are only feeling annoyed because you didn’t do the best job you possibly could have with the previous service request.

Reminding yourself that service is not about you, but about your customer, usually helps.