Today you can deliver something awesome. A project faster than expected. A response that answers…

In customer service, everything you do is a communication. Your client is always ‘receiving’. Not…

… is the only way to confront a challenge that does not include procrastination.  ‘Direct’…

In yesterday’s post, neither of those words were used. In the previous sentence, one was…

Constantly re-evaluating means keeping our eyes open, even mid-step. When we’re organizing for tomorrow (as…

There are many things happening in the world right now; when you try to think…

A true understanding of what your customer wants is critical. It sounds simple, and, it…

“Stand for something, or fall for anything.” That’s what my coach always says. (I have…

Are they someone who, if you bumped into on the street, you would stop and…

Adaptability is one of the strongest weapons you can have in your arsenal, both as…