Fill In The Blank

Customer: “Hi Matt. Do you sell ____?”

Me: “No, we do not sell ____.” 

Customer: “But, I really can only use ____, not the one you have now.” 

At this point, I’m given a choice.

Fill in the blank, or, risk losing the customer.

It’s possible the customer will shop for everything elsewhere after this. 

It’s also possible, if I can fill in the blank, that they will never shop anywhere else. 

 

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