A client needs to do A in order for you to do B.
They fail to do A, but they need B.
At this point, which, happens every day in business, no matter what A or B represent, you have a choice:
- Blame them. Say I told you so, or, You should have. Point out their mistake.
- Blame yourself. Ask them, ‘How better could I have communicated the importance of A to you? Could I have assisted you in getting A done somehow?’
There’s always enough blame to go around.
Point it one way, and you’ll always be right.
Point it the other way, and you’ll always be respected.