I noticed a missed call to my cellphone from a client on Sunday afternoon, but no voicemail. I’ve made significant increases in both work productivity, and general happiness recently. Sunday, we are closed, and I don’t monitor my email.
So when the phone rings, especially from a client who rarely uses my cellphone number, it’s probably important.
The point is that, although I advocate separation of work and family because I see that technology is flooding our personal lives, that does not mean you cannot continue to provide excellent service.
The client was so grateful to get in touch with me, that they said ‘they’d be able to sleep better that night.’ It took three minutes of my day.
That day, I solidified a great relationship one step further, and I never checked my email once.